An organization’s value is substantiated by consistent, high quality processes engineered in its operations and the allocation of the limited resources to achieve the desired objective. Intrinsic to the development of a process are the articulation of a coherent workflow, identification of the optimal skillset required at each stage of the process, and commissioning of the right technology platform. However, processes need to evolve with perceptible changes in the customer mindset, new technologies, exponential growth needs, and the unrelenting pressure on cost reduction. More than ever, organizations today need to institutionalize continual process improvement to avoid the risk of receding into obsolescence. While organizations choose from a menu of process improvement models, it is important to assess the maturity of the end-to-end process and to identify potential gaps and tailored solutions critically and in order. The purpose of this paper is to evaluate and rank the maturity of processes in a consulting firm. To achieve this goal, a review of the literature related to the organization’s process maturity models is provided and thereafter a comprehensive model including factors and confirmed indicators is presented. It continues to assess and discuss the maturity of processes in a consulting firm.

Analytic hierarchy process (AHP) has been criticized considerably for possible rank reversal phenomenon caused by the addition or deletion of an alternative. While in many cases this is a perfectly valid phenomenon, there are also many cases where ranks should be preserved. Our findings indicate that using the geometric mean reduces the variance in ratings substantially; hence, yielding lower inconsistency in ratings. An approach is therefore proposed using the geometric mean aggregation to avoid rank reversal phenomenon. A practical example is examined using the proposed approach to demonstrate its validity and practicability in rank preservation. This paper also compares the REMBRANDT system with the proposed approach to avoid rank reversal phenomenon.

The aim of this research is to identify and prioritize impact factors of service quality in Tourism Industry. Today, Tourism knows as the most important factors for incoming of countries and Iran is one of the 10th best countries about site seeing. Hence, based on rules, the dependency of Iran’ s budget on oil have to decrease. The trip is one of the most important things for each Iranian's family. Therefore, the quality of services in the tourism industry can effect on the quantity of trips. So, these factors must be identified and then the rare resources of travel agencies are allocated to them. One of the evaluation models of service quality is Servqual that has 5 criteria such as reliability; responsiveness; assurance; empathy and tangibles which each of these criteria has sub-criteria. Travel agencies can implement this model and evaluate the service quality of them. But after identification of these factors, allocation of these rare resources such as HR, budget, time for implementing improvement programs is the most important factors for each agency. Hence, for allocating rare resources of travel agencies, REMBRANDT method is used. Statistics society of this research is all passengers who travel in other in the internal or external city of Iran during Esfand month. This research is done by survey and sampling did by random. The result shows that among five criteria, sympathy criterion has high priority and among sub-criteria, creating trust in customer has high priority.

Pathology tourism in developing societies such as Islamic Republic of Iran can be one of the most important priorities of the majority’s fundamental research and studies. Definitely take action to identify obstacles and limitations and the priority of them and also provide the executive solutions, an operation for removing and at least by making reform and related affairs with the tourism industry to wrestlers decision and planners levels in national and local to will create financial resources, natural, cultural and human resources on the needs of the main limitations and resources, especially in the financial management and the maximum utilization.what we do this research is that identify the obstacles and restrictions method to field studies and opinion of decision Makers(DM), and experts in the conservatives in parts of this industry for executive and research parts that can be classified in priority on the criteria to be used.Also the real question according to the same research design that if have been identified and priority of obstacles and restrictions on tourism in the country can be help or not in the reform of the process to the development of tourism in direction of national development programs?Researchers have tried to based on the findings of the questionnaire used process with the practice of Analityc Hierarchy Process (AHP) and ranking items, to move on this criteria by scientific method.

Satire shares such common ground with other types of humor like lampoon and farce that it is very unlikely to consider an exact borderline between them. Moreover, satirists do not agree with each other on this realm. Adopting such an approach, in present article, we consider the Khaghani’s works, especially his Divan, and evaluate his attitudes about Satire regarding his poems. Nonetheless, the main part of our discussion is based on Khaghani’s TECHNIQUES of satirizing because he used specific methods to create satire, depending on the atmosphere and conditions he confronted to and also for the sake of the stability of his words. Since it is impossible to investigate various examples separately and minutely, it sufficed to mention just few verses.